Author Topic: Gigaclear down April 23 - 24 2016  (Read 458 times)

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Rob. M

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Gigaclear down April 23 - 24 2016
« Posted: 25 Apr 2016, 09:52:01 »
Who had their Gigaclear fail last weekend, a lot apparently, but not all. Noted about 15.30 Saturday at 10 Howards Meadow. Customer Helpline permanently engaged/not answered. Understand others found ways to tell Gigaclear - thanks! Working again 25 April Monday morning. Would appreciate an explanation for this fault as not the first time.

mgd

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Re: Gigaclear down April 23 - 24 2016
« Reply #1 Posted: 25 Apr 2016, 14:28:48 »
Never had a problem . We have been with them since December.

Russell Brown

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Re: Gigaclear down April 23 - 24 2016
« Reply #2 Posted: 25 Apr 2016, 14:41:33 »
No idea what went wrong or who was affected but FWIW, Bridge St was OK:



(this is a snapshot of my monitoring that runs from a London Data Centre. If the service is dead it'll show as red blobs on the graph).

<thinks>If there were a few people with fixed (aka static) IP addresses I could setup a simple monitoring web page so we could see any outages... but that's an extra cost option for the Home service so I bet there's not many that have gone for that.</thinks>

Rob. M

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Re: Gigaclear down April 23 - 24 2016
« Reply #3 Posted: 25 Apr 2016, 15:17:04 »
Thanks for comments - outage appeared patchy so presumably depends upon the circuit or box one is connected to? Seems at least one in Bridge Street affected. Poor not being able to get a Helpline phone answered at weekends :( Immediate neighbour unaffected!